- Starting in August, response time will be delayed by 3 - 5 business days due to customer service team structural adjustments. Please avoid repeated inquiries to help us respond more efficiently. Thank you for your patience and understanding.
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As every year, RABEN adapts their processes to seasonal capacity utilization during the summer months. During this time, cross-border traffic will be restricted. This is the detailed situation regarding the affected countries and the delays in pallet product transportation:
- Spain: an additional 2-4 days in transit during August
- France: an additional 1-3 days in transit during August
- Italy: no shipments between August 8th and August 24th
- ❗The vidaXL entities operating the dropshipping program on b2b.vidaxl.com will no longer accept new orders soon，as the entities shift their focus towards selling products directly to end- customers. Although dropshippingxl.com will close, alternative vidaXL distributors providing similar services are available. For assistance, send your phone number to Compliance@vidaxl.com for immediate contact by our account manager.
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Affected selling Countries Dates when new orders are not accepted AE, BE, ES, FR, IE, IT August 21st, 2025 AT, BG, CZ, DE, DK, EE, FI, GR, HR, HU, LT, LU, LV, PT, RO, SE, SI, SK, AU August 29th, 2025 Other countries No impact at this time. Please await our subsequent notification email