1. Chat is available within the following time frames: 

12:00-13:00 (GMT+10)
10:00-11:00 (GMT+2)

For order-related questions please reach out to our customer service team b2bservice@vidaxl.com.

2. For couriers shipped through TOLL, it may have problems to track.  TOLL have shut down certain IT systems, including MyToll,due to the recent ransomware attack they experienced.

Here is their related notice: https://www.tollgroup.com/mytoll-it-status-updates

Bird & Wildlife Houses

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